Illustrative Use Case: Telecom SLA Verification

To ground the discussion, let’s walk through one of Authra’s pivotal use cases in detail: 

Telecom Service Level Agreement (SLA) Verification

This scenario exemplifies how Authra’s components come together to solve a real-world problem, and it showcases the mechanics, benefits, and unique value proposition of the platform.

Scenario Background: Suppose a country’s telecommunications regulator has set minimum service requirements for mobile operators. For example, each carrier must provide at least 95% 4G coverage in rural regions and maintain at least 99% network uptime (availability) in each quarter, per their license agreements. Historically, the regulator has had to rely on carriers’ self-reported data or occasional drive tests to check compliance – methods that are infrequent, costly, and can be biased.

Commercial Model & ROI (Illustrative)

  • Contract Shape: Regulator/Ministry or Auditor-of-Record subscription, scoped per metro/region, with optional national rollout.

  • Pricing Unit: Monthly subscription per covered region (includes device-seeding budget), plus optional per-API or per-report charges.

  • Typical Range (illustrative): USD $5k–$50k per metro/month depending on population, coverage goals, and data retention SLAs.

  • ROI: Replaces periodic drive-tests (often $250k+ per national campaign) with continuous measurement; improves enforcement and grant audits; reduces disputes with carriers via cryptographic evidence.

  • Payment Rails: Fiat or ATRX. Fiat inflows trigger protocol buy-and-burn; direct ATRX payments route a programmatic burn share.

Challenge: The regulator suspects that in some remote areas, coverage is overstated by the carriers. Consumers have complained about dead zones, and there’s anecdotal evidence of dropped calls and slow data. The regulator needs an independent, continuous verification of actual user experience to ensure carriers are truthful and to identify any gaps in service. Additionally, if a carrier fails to meet SLA, the regulator needs hard evidence to enforce penalties or mandate improvements.

Authra Deployment:

The regulator partners with Authra to deploy the TruePing app to volunteers across the country. It also encourages citizens to install the app (perhaps even subsidizing tokens for initial participants in remote areas). Over a few months, tens of thousands of users in cities and rural villages are running TruePing.

  • At the same time, the regulator sets up a private instance of the Terrascient platform in their secure cloud environment (or uses the cloud-hosted version with appropriate data sharing agreements). This instance is configured with the specific regions and SLA metrics of interest.

  • Carriers are informed that an independent audit mechanism is now in place (though since Authra is permissionless, it would run regardless of carrier buy-in). Some carriers, recognizing the value, even join the network themselves, perhaps running validators or promoting the app, since it can help them identify issues proactively. 

  • Reliability Backstop: If sequencer unavailability is detected, data-point transactions are relayed to the delayed inbox for force-inclusion at expiry, ensuring evidence continuity for audits even across transient outages

Verification and Consensus:

As the data streams in, Authra’s validators verify each proof (checking that, for example, a reported “no connectivity” proof is legitimate by seeing that neighboring devices also reported issues, etc., and that all are correctly signed).

  • The blockchain accumulates these proofs into an immutable log. So for any given location and time, there is a tamper-proof record of what users experienced, endorsed by the consensus of validators.

  • The regulator doesn’t need to parse blockchain data directly; Terrascient translates it into human-readable insights.

Verification and Consensus:

As the data streams in, Authra’s validators verify each proof (checking that, for example, a reported “no connectivity” proof is legitimate by seeing that neighboring devices also reported issues, etc., and that all are correctly signed).

  • The blockchain accumulates these proofs into an immutable log. So for any given location and time, there is a tamper-proof record of what users experienced, endorsed by the consensus of validators.

  • The regulator doesn’t need to parse blockchain data directly; Terrascient translates it into human-readable insights.

Using Terrascient for SLA Monitoring:

On Terrascient’s dashboard, the regulator has set up an SLA Compliance view. This view shows, for each carrier and region:

  • Coverage Percentage – e.g., “Carrier A: 85% of rural Region X had 4G coverage at least 90% of the time” (versus the claimed 95%).

  • Uptime – e.g., “Carrier B: 99.5% uptime overall this quarter, but on June 5th experienced a 12-hour outage affecting 20 cell sites.” Terrascient flags this date in red on the calendar view for Carrier B.

  • Performance Metrics – average and 90th percentile latency, throughput ranges, etc., compared against any SLA targets.

  • By clicking on a specific region on the map, the regulator can see granular data: for example, a heatmap overlay might show exactly which locales in Region X had no service (those 15 grid cells)  . Because Authra collects multi-signal presence proofs, the regulator can trust these are real dead zones, not artifacts (each proof is backed by actual device readings and consensus).

  • For the outage in Carrier B’s network, Terrascient provides a timeline of the event. It shows that starting at 2:00 AM, users in Town Y connected to Carrier B dropped to 0. By 2:15 AM, X number of devices reported no connectivity. The outage persisted until around 2:00 PM when devices started coming back online. Terrascient can generate a report quantifying the impact: e.g., “Outage of 12h 14m, roughly 5,000 device-hours of no service observed.” This report is cryptographically signed and time-stamped by Authra, meaning Carrier B cannot dispute it – it’s as if thousands of notarized witnesses attested to the outage.

  • If Carrier B claims “it wasn’t our fault, it was a third-party fiber issue,” Terrascient’s data can even potentially help correlate cause (if Authra had data on other carriers or networks in the same area not failing, it strengthens that the issue was specific to B).


Enforcement and Benefits:

The regulator now has hard evidence to enforce SLAs. In the case of Carrier A’s coverage shortfall, they can present a report to Carrier A: “Our independent audit shows you only achieved 85% coverage in Region X, not 95%. Here are the anonymized data points backing this, all verifiable on-chain . Please submit a remediation plan or face penalties per your license agreement.” Carrier A, confronted with this level of detail (and knowing it’s pointless to argue against cryptographically verified data), must respond constructively – perhaps accelerating tower deployments or optimizing their network in that region.

  • For Carrier B’s outage, the regulator might waive penalties if it was a genuine accident but will use the evidence to ensure better redundancy measures. More importantly, the public and enterprise customers gain trust that the regulator has real visibility. Carrier B might even leverage Authra data themselves to communicate transparently: e.g., “Yes, we had an outage on June 5, here’s the third-party evidence of it and we’re ensuring it won’t happen again.”

  • Over time, the availability of Authra’s neutral data can reduce disputes. Often carriers contest traditional reports (like from Opensignal or Tutela) by saying the methodology was flawed. With Authra, any stakeholder can independently verify each piece of data (drill down to the proof if needed, see it was signed by a device’s TEE on a given date, etc.). This transparency discourages futile arguments and encourages carriers to just fix issues.

  • The regulator also benefits from continuous monitoring vs. snapshots. Instead of an annual drive test campaign that provides a limited view, Authra gives them a 24/7, 365 feed. Trends can be spotted – e.g., maybe every day at peak hours, a certain region’s latency spikes (indicating capacity issues). They can prompt the carrier to address that proactively rather than waiting for complaints.

  • Another benefit is public accountability. The regulator could choose to release some of Authra’s findings to the public via a web portal (since it’s all open data in essence). Citizens can see unbiased information about network performance in their area, fostering a more competitive environment where carriers are pushed to genuinely improve service, not just marketing claims.


Unique Value Proposition: In this SLA verification scenario, Authra’s USP shines where previous approaches didn’t:

  • Verified Proofs vs. Self-Reported Data: Each data point is a proof (PoP + QoE) that’s independently verifiable . Traditional crowdsourcing (like Opensignal) provides useful stats but ultimately those require trusting the aggregator’s process. Authra provides evidence that could stand up in court if needed – every datum is backed by a chain of trust . This level of assurance is crucial for regulatory or contractual enforcement.

  • Continuous, Real User Coverage: Authra captured data continuously across the country, including times/places that drive tests or installed probes would miss. For example, no traditional method would have full insight into that random June 5 outage or every remote village’s signal. By using regular people’s devices, Authra covers the “long tail” of locations and times – basically wherever human users are, Authra can be. This ensures that the SLA monitoring is not a one-time snapshot but an ongoing audit.

  • Scalable Incentives vs. High Cost Testing: Getting this breadth and depth of data via old methods would require huge budgets (driving thousands of miles, installing many probes) – not scalable or timely . Authra did it far more cheaply by rewarding users with tokens (which, as we know, are partly funded by carriers buying data access). So it turns what used to be a big expense into a decentralized micro-incentive model, which is much more scalable. Millions of data points can be gathered at a fraction of the cost of a large drive-test operation.

  • Neutral and Transparent: Neither the regulator nor the carriers solely control the data source – it’s decentralized and open . This neutrality reduces friction: carriers cannot claim the regulator’s data is biased (since it’s community-sourced and auditable), and regulators feel confident because they aren’t relying on the carrier’s word. In fact, carriers themselves can (and did, in the scenario) access the same data – it’s on a public ledger. This shared single source of truth changes the dynamic from adversarial to collaborative (at least that’s the hope).

Outcome 

The regulator can fulfill its oversight mandate more effectively and efficiently, carriers are held accountable and guided to improve, and ultimately end-users get better service as coverage gaps are addressed and downtimes mitigated


Layer activation in this use case: 

This scenario used all three trust layers – 

L1 Device Integrity (attested phones), 

L2 PoP+QoE (audit-grade measurements), 

L3 Resilient Transport (bundled inclusion across outages). 


This mapping generalizes to regulators, enterprises, and public safety.

In summary, telecom SLA verification via Authra demonstrates how an age-old problem (trusting service metrics) is solved by combining decentralized tech and community data. It’s a repeatable scenario: regulators in many countries have similar needs (some already spend millions on measurements). Authra can thus become a standard tool in the regulator’s toolkit globally, and similarly for enterprise customers who need to verify their providers. This use case also hints at future possibilities: such verified QoE data could be fed into smart contracts for automated SLA enforcement (e.g., an enterprise’s contract with a carrier could automatically trigger a penalty or credit if Authra data shows SLAs weren’t met). Many regulators worldwide have similar needs (some spend millions on contractors for periodic tests). Authra could become a standard tool in regulators’ toolkit globally. Likewise for enterprises verifying their SLAs with providers.

Authra essentially acts as the oracle of network truth enabling such arrangements. The result is higher accountability and ultimately a better experience for end users who enjoy improved network service quality thanks to the feedback loop Authra creates. 

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© 2025 Authra. All rights reserved.